Orders and warehouse
Seller Tracking Says Delivered but the FishGoo Warehouse Hasn’t Checked In the Item
Match the domestic tracking number to the right item and prepare a warehouse trace request.
Sources checked
Check which tracking number says delivered
The seller’s domestic tracking number covers the journey to the warehouse in China. Warehouse check-in is a separate step before the item can be selected for an international parcel. Open your FishGoo order and compare the number on that item with the carrier’s latest scan. If the seller split an order, list each number and the items it should cover. FishGoo’s guide to the two tracking legs
Send the warehouse enough detail to trace it
If check-in is still missing, send support the FishGoo order number, seller or marketplace order number if you have it, domestic courier and tracking number, and the delivery scan with its date and time. Include which color, size or quantity is missing if part of the order has appeared. Ask FishGoo to check the receiving record and to request proof of delivery from the seller or courier if needed.
Check the seller’s deadline while it’s being traced
Keep the tracking screenshot and ask FishGoo whether there is a seller dispute deadline. If the warehouse cannot locate the parcel, ask what the seller needs to investigate the delivery. A Taobao buyer described the same gap between the courier scan and the warehouse record in a separate consolidation service. r/Taobao discussion about a missing warehouse scan